We always try to provide the best service possible, but there may be times when you feel that this has not happened. The practice has an in-house complaints procedure, which allows us to deal with problems swiftly. A leaflet detailing this procedure is available at reception or please telephone or write to our practice manager.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Greater Huddersfield CCG.
The GHCCG also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems. PALS service is delivered by NHS West and South Yorkshire and Bassetlaw Commissioning Support Unit (CSU) which provides the service on behalf of the Clinical Commissioning Groups (CCGs) across West Yorkshire.
The service is open from 8.30am to 4.30pm Monday to Friday and is based at Douglas Mill, Bradford.
The service can be contacted on 0800 0525 270 or by email at: WestYorksPALS@nhs.net