We always try to provide the best possible service, but there may be times when you feel that this has not happened. The practice has an in-house complaints procedure which allows us to deal with problems swiftly. Please ask the receptionist for a leaflet detailing this procedure or you can telephone or write to the practice manager. In most cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the complaints team at NHS England. NHS England PO Box 16738 Redditch B97 9PT.
By email to: email@example.com If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
By telephone: 0300 311 22 33
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the primary care complaints team at:
Complaints Procedure (PDF, 157KB)
Complaints and Third Party Consent Form (PDF, 146KB)
Please send completed forms to firstname.lastname@example.org