We always try to provide the best possible service, but there may be times when you feel that this has not happened. The practice has an in-house
complaints procedure which allows us to deal with problems swiftly. Please ask the receptionist for a leaflet detailing this procedure or you can telephone or write to our practice manager. In most cases, concerns can be resolved quite easily.
NHS England » Feedback and complaints about NHS services
However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the Health Service Ombudsman: www.ombudsman.org.uk
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can contact the primary care complaints team at:
www.westyorkshire.icb.nhs.uk
Complaints Procedure (PDF, 67KB)
Complaints and Third Party Consent Form (PDF, 146KB)
Please send completed forms to admin.melthamroadsurgery@nhs.net